Service

Direct Contact

Precision X-Ray
15 Commerce Drive
North Branford, CT 06471

P: 203-484-2011
F: 203-484-2012
E: support@pxinc.com
Precision X-Ray, PXi, committed to customer service and telephone support.

PREVENTIVE MAINTENANCE CONTRACTS

Precision X-Ray’s Service Department offers scheduled maintenance and calibration dosimetry service contracts to ensure your X-RAD irradiator provides many years of trouble free service.

Precision X-Ray technicians are factory trained on x-ray generator service/calibration and have many years experience servicing these highly specialized life science systems. A scheduled maintenance contract includes servicing the x-ray generator, checking all safety circuits and interlocks and adjustment if necessary to certify your X-RAD is operating to correct parameters and specifications. Depending on usage (x-ray hours) normal scheduled maintenance is performed annually. Included with a contract is customer priority if a failure occurs and free software upgrades.

SERVICE/REPAIR/PARTS

If your X-RAD experiences a failure, Precision X-Ray offers a nationwide (US and Canada) service capability to quickly get the system up and running again. Overseas X-RAD service and support is supplied by our authorized local representatives. If parts for your X-RAD are all you need, they are available for priority shipping from our warehouse.

DOSE MEASUREMENT & CALIBRATION SERVICES

If in house dose measurement and calibration services are not available to the X-RAD user they are available from Precision X-Ray and can be included as an option with a preventative maintenance contract. After this service is performed the user will be supplied with documentation to confirm dose and x-ray beam homogeneity (Dose mapping) and compared with in-house test records (from manufacturing final test report) and are to specification.